Cubitt & West Estate Agents - Horsham

Full information about Establishment, finance and real estate agency Cubitt & West Estate Agents - Horsham at Sterling Buildings, 2-3 Carfax, Horsham, England RH12 1DR. Find the address of the company, the phone for communication, opening hours, feedback from customers and employees, as well as other information.

Contacts

Address:
Sterling Buildings, 2-3 Carfax, Horsham, England RH12 1DR
Get directions

Phone number:
+44 1403 269268

Website:
cubittandwest.co.uk

Types:
Establishment   Finance   Real estate agency  

Suggest changes

Click to view full map
 

Images of Cubitt & West Estate Agents - Horsham

Cubitt & West Estate Agents - Horsham

Reviews about Cubitt & West Estate Agents - Horsham

  • Alison Moore
    31.01.2018
    ★ ☆ ☆ ☆ ☆
    STAY AS FAR AWAY AS POSSIBLE

    Worst agent I have ever dealt with - will never use any and do not recommend anyone to do so.

    They made the renting process complicated from start to finish. As their fees are so high you would expect high service levels but this is far from the truth. When you call their office nobody knows anything, there is no product knowledge nor specific person dealing with matters, they all cross paths and to add to insult are all rude.

    After having a damp issue in my rented flat, it was agreed there would be a reduction of £25.00 for the last 2 months of my tenancy. Once I had sorted this out my bank and adjusted my bank standing order I called the office to check it was all ok and tell them I had done this and they said it was ok. I then received a phone call a few days later that I was owing £25.00 and had to explain the situation to yet another person. This time I made note of who I spoke to for my reference so this would not happen again. Days later I received a text message that I was £25.00 in arrears! Meaning I had to call them again and this continued for the remaining 2 months of my tenancy which just added to the stress of moving. It was the night before I moved the last voicemail from their accounts team stating I owed this minor amount - again, no communication their end.

    The 6 months I rented through Cubit and West were the worst 6 months I experienced on a customer service level and product knowledge and I am so glad I no longer rent through them.

    My situation was that the property was not advertised as a short term let by them and after 3 months of living there I was given Notice verbally but the lady on the telephone had no idea of how to do her job as in the end I had to serve Notice myself after them forcing me to look for accommodation elsewhere they then informed me I needed to give 2 months Notice before vacating the property as per my contract which it not what I was told by them on the phone.

    The named manager Adam Bottomley of Horsham office was most unhelpful through this stressful process and his strategy was to reply to my emails last thing in the day so that I could not follow anything up until the next day.

    SO GLAD TO NOT BE DEALING WITH THEM ANYMORE. My new letting agency are so helpful and nothing like them.
Add new review

The nearest companies

Weather in Horsham, England

28.03.2024 04:00 7
28.03.2024 07:00 6
28.03.2024 10:00 7
28.03.2024 13:00 10
28.03.2024 16:00 9
28.03.2024 19:00 9
28.03.2024 22:00 7
29.03.2024 01:00 7
29.03.2024 04:00 7
29.03.2024 07:00 7
29.03.2024 10:00 9
29.03.2024 13:00 10
29.03.2024 16:00 11
29.03.2024 19:00 9
29.03.2024 22:00 7
30.03.2024 01:00 6
30.03.2024 04:00 6
30.03.2024 07:00 5
30.03.2024 10:00 10
30.03.2024 13:00 12
30.03.2024 16:00 11
30.03.2024 19:00 8
30.03.2024 22:00 6